Telephone Answering Services Center of Orange County California

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Call Center Answering Consultative ServicesCall Center Outsourcing By Alert

Serving Orange County, California ( CA ) Socal Region and USA Nationwide

As an operator of Call Centers for more than 50 years and a software developer of Call Center Applications ABCI has a unique depth of experience with Call Center technologies, methodologies and procedures. Our experience is available on an Consultative basis. We offer Consultation Services in the following areas of expertise:

Automatic Answering Service and IVR Phone Systems

IVR refers to Interactive Voice Response - through several affiliate organizations, like Access Networking Solutions, we provide both turnkey IVR systems and complete business phone services using our award winning Toshiba IVR technology and facilities. Our IVR software provides flexible results and minimal development. Using open technology, IVR solutions can access information anywhere on your network and over the web.

Information We Can Provide:

  • IVR Outsourcing and 800 Toll Free Phone Services
  • Bulk Calling Campaigns for Millions of calls
  • XML Push Technology and Phone Messages
  • Voice Broadcasting Dialing Projects
  • Voice Mail Broadcasting Campaigns
  • Customer Business Phone Service
  • Outbound Telemarketing Services
  • Campaign Development and Design
  • Online Voice Broadcast Administration
  • Toll Free Number Service Implementation
  • Voice Broadcast Hosting Services
  • Custom Voice Mail Broadcasting Reports
  • Call Center Outsourcing and Telephone Services
  • Database and Voice Messaging Software Integration
  • Text To Speech Software Conversion
  • "Press Through" Response To Your Agents
  • Professional Voice Recordings for Phone Services
  • Message On Hold Messages with Voice Overs.
  • Quality Transcription Services
  • Maintenance

Call Center Applications:

  • Telephone Answering Services
  • Account Status using Telephone Services
  • Locator Services
  • Shipment Tracking
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • 800 Number Service with Market Research
  • Payroll and Business Phone Service
  • Inbound Call Center Services
  • 800 Toll Free Service
  • Outbound Telemarketing Services
  • Claims Reporting by Telephone Service
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Voice Messaging Service
  • Bulk voice blast and message blast service
  • Voice Message Telephone Services
  • Sweepstakes and Contests
  • On Hold Messaging with Voice Over Talent
  • Invoice Payment
  • Bulk Calls and Lead Generation
  • Satisfaction Surveys
  • Outbound Call Center Outsourcing
  • 800 Toll Free Services and Call Back Systems
  • Product Ordering and Fulfillment
  • Interactive Voice Response Service
  • Inventory Services
  • 800 Calling Card Services
  • Fund Raising Projects
  • Political Advertising
  • Inbound Telemarketing Services
  • Appointment Reminders
  • Severe Weather Warnings