Telephone Answering Services Center of Orange County California

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Alert Call Center Outsourcing Welcome the OC Call Center! Our Answering Services Include Order Management and Sales Order Entry. Plus, Order Taking is Part of Our Call Center Services.

In a market where you have to compete with so many different products and services for your customers, it is important to set yourself apart. Access helps you differentiate your company brand through providing an entertaining and pleasant shopping experience over the phone. We turn your customers from first time customers into repeat customers and customer inquiries into sales. Our cross-selling, and up-selling will help you quickly move your products and services from your warehouse to your customer's home. Our knowledgeable and experienced representatives will provide your customers with the information and answers that will help them make a buying decision.

We offer great people and innovative technology, when combined bring you the best possible call center services. Our highly skilled customer service representatives are available 24/7 to process your orders. We process your orders so that you can focus on growing your business. Our representatives are trained professionals, who process your customers' orders in a prompt, efficient, and accurate manner. We make sure that every customer has a great shopping experience with your company.

Inbound call center service, outbound call center services, order taking, customer service, class and seminar registration, answering services and web enabled customer support.

How can we help you? It's not just a question, it is our philosophy and the cornerstone of everything we do. Our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers". We are available full time or as an after hours or overflow call center service. Whether you need messaging or answering service, inbound call center services, outbound call center services, email support and online chat, we can help you make the most of every contact.

We manage the complete order management and sales process for its customers. Some of the Call Center services that we provide include:

  • Call Center Order taking
  • Presales handling FAQ and objection handling
  • Access to customer information
  • Item-specific help screens
  • Price points specified by media source codes
  • Online inventory status
  • Item-specific up-selling and cross-selling by agent
  • Pricing computations
  • Multiple "ship-to" address processing
  • Real-time access to customer system (remote or via Internet)
  • Call Center Agent sales incentive programs