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ACOM Call Center Outsourcing

Call Center Technology for Enhanced Telephone Answering Service Experience

ABCI built our Call Center Technology to meet the comprehensive, integrated CRM approach, around the concept of pre-formatted Smart Applications that provide a unique platform and database independence for Web and client/server development.

Our Call Center System is scalable, manageable and flexible suite of applications offers:

  • Comprehensive, real-time Call Center information
  • Call Center Application integration
  • Legacy Call Center system integration
  • Integrated Call Center customer view
  • Multiple Call Center communication channel management
  • Intelligent Call Center workflow
  • Call Center Customization
ABCI'S proprietary Enterprise Software Application offers cost-effective Customer Relationship Management solutions for business applications.

ABCI'S belief that there is a strong correlation between a satisfied customer, a loyal customer and an increase in the company's profitability.