Call Center Technology for Enhanced Telephone Answering Service Experience
ABCI built our Call Center Technology to meet the comprehensive, integrated CRM approach, around the concept of pre-formatted Smart Applications that provide a unique platform and database independence for Web and client/server development.
Our Call Center System is scalable, manageable and flexible suite of applications offers:
- Comprehensive, real-time Call Center information
- Call Center Application integration
- Legacy Call Center system integration
- Integrated Call Center customer view
- Multiple Call Center communication channel management
- Intelligent Call Center workflow
- Call Center Customization
ABCI'S belief that there is a strong correlation between a satisfied customer, a loyal customer and an increase in the company's profitability.